Welcome to our Little Doll World Shop FAQ page! We’ve compiled answers to the most common questions about our magical doll products and services. If you don’t find what you’re looking for, our doll-loving customer service team is always happy to help at [email protected].
About Our Products
What types of doll products do you offer?
We specialize in everything doll-related to spark imagination and creative play! Our collection includes:
- Fashion Dolls and accessories
- Doll Clothing and Furniture
- Dollhouses and Playsets
- Styling Heads for hairdressing fun
- Doll Carriers for adventures
- And complementary play items like Kick Scooters and Play Tents
Are your doll products suitable for all ages?
Our products are designed primarily for children ages 3+, with some items (like detailed dollhouses or styling heads) being perfect for older children up to 12 years. Each product listing includes specific age recommendations. We prioritize safety in all our designs.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to get your dolls to you as soon as possible! If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process yet.
Shipping & Delivery
Where do you ship to?
We deliver doll-filled dreams worldwide with just a few exceptions. Currently, we cannot ship to some Asian countries and remote areas due to logistical constraints. We’re constantly working to expand our delivery network!
What are my shipping options?
We offer two magical delivery options:
- Standard Shipping ($12.95 flat rate): Faster delivery via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Returns & Exchanges
What is your return policy?
If your item doesn’t spark joy (though we’re confident it will!), you may return it within 15 days of delivery. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our doll-loving team is here to help! You can reach us at:
- Email: [email protected]
- Mail: 3714 Fidler Drive, San Antonio, US 78201
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping, but we do package every item with care and love, making each unboxing a special experience!
Thank you for choosing Little Doll World Shop, where we deliver more than toys – we deliver the building blocks for magical childhood memories!